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DELIVERY

UK MAINLAND

Standard Delivery - £5 *Free on orders over £50* (2-5 Working Days)

Next Day Standard Delivery - £10 (Place order before noon)

Bulky & Fragile Items - £25 (Subject to courier services - get quote)

Furniture - £40 (Usually 2 - 4 weeks, subject to stock levels. We will contact you within 24 hours upon receipt of your order to advice availability and arrange a mutually convenient day for delivery. You will be allocated a time slot so there's no staying in all day. Please, read important checks before ordering furniture).

NORTHERN IRELAND & CHANNEL ISLANDS

Standard Delivery - £25 (3-5 Working Days)

Bulky & Fragile items - £60 (Subject to courier services - get quote)

Furniture - Sadly we’re unable to deliver furniture outside UK mainland, however you’re welcome to take advantage of our Click & Collect Service which is available from our shop in Solihull, West Midlands.

CLICK & COLLECT

From our shop in Solihull, West Midlands, we offer a swift Click & Collect Service for our homewares and small furniture, which can be ready within 1 hour, for collection. Furniture which is in stock, is usually available the next day, please contact us if you would like it sooner and we will do our best to get it ready for you.

GIFT VOUCHERS - FREE POSTAGE

(Allow 1-2 Working Days)

ACCEPTING YOUR DELIVERY

Please ensure you thoroughly check your items for any damage at the point of delivery.

Once goods are accepted from the courier, signed or not signed for, no responsibility can be taken by Liv's for any loss or damage whatsoever. In the unusual event that your item arrives damaged, please do not accept the delivery and call us for a replacement. Please, read our returns policy NB. All goods must be signed for by an adult aged 18 or over upon delivery.

NB! All goods must be signed for by an adult aged 18 or over upon delivery.

IMPORTANT CHECKS BEFORE ORDERING FURNITURE

Please, make sure you measure correctly before placing your furniture order, and that our delivery van can get to your door. Points to look out for include twisty passages, low doorways and dog leg stairs. Consider staircases, ceiling heights, doorways and any tight spaces used as access points.

For your convenience, we provide clear sizes of all our furniture on our website. Most of our furniture is handmade; hence measurements may vary by 1-2 cm. If you are unsure whether an item will fit into your room please feel free to call us on 0121 709 4636 or email us on info@livs.co.uk

The driver will assess whether or not he/she can physically manoeuvre the items into place and will only do so if items pass freely through the spaces provided. Please, be aware that if we can't deliver to your requested room we will either leave the furniture at a place convenient to you or, if we have to return it, we may have to charge a re-stocking fee of 20% of the item value.

FURNITURE RETURNS

While we hope that you're always delighted with your order, we understand that there are occasions you may want to return an item.

Simply notify us within 7 days of receipt. For smaller items please organise returns yourself, but for larger items such as bookcases, wardrobes etc. we will organise collection, upon return the cost of this will be deducted from your refunded balance.

Naturally, we will need to receive the goods back in a perfect and saleable condition, and in its original packaging (where possible) we will then exchange or refund it, less original delivery charge, no questions asked.

The seven day money back guarantee commences from the time the goods are received and signed for. Refunds are not offered after the seven day period expires. Please call us on 0121 709 4636 or email info@livs.co.uk if you would like to know any exact return costs before making your purchase.

FURNITURE DELIVERY DISCLAIMER

Please read 'Important checks before ordering furniture' to ensure you understand your responsibilities before ordering any furniture items.

As a respected and honest company, Liv's remain in line with health & safety requirements - and due to the prevailing culture of litigation we have to point out that we will not be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Please note that items delivered via a staircase and/or upstairs are carried out at the property owners risk. We hope you understand why we have to state this.

Finally, your order is important to us, we want you to join the group of customers who return to us again and again and recommend us to their family and friends. Please contact us if you have any questions, or if you want an update on your order via the following email link - info@livs.co.uk

By the way, for the sake of our planet, we re-use and recycle all packaging materials with gusto. Therefore, if your packaging appears to have been used before, it probably has.

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