Delivery

Delivery to UK Mainland

  • Free Standard Parcel Delivery on orders over £50 (excludes bulky, long, fragile items and furniture)
  • Standard Delivery (2 to 5 working days) - £4.99
  • Next Day Delivery - (On orders placed before 12pm) £10
  • Furniture (2 to 8 weeks subject to stock levels) - £35
  • Light & Long Delivery (over 100cm)  - £7.99
  • Fragile - Collection only (eg. Mirrors, unsafe to post)  - FREE

For Furniture Orders

We will contact you within 24 hours upon receipt of your furniture order to advice availability, any lead times and arrange a mutually convenient day for delivery or collection.

Please, read important checks before ordering furniture below.

We will deliver your furniture using our in-house delivery team, or use one of our trusted couriers to get your furniture to you safely. If you have any questions about this please don't hesitate to contact us.

Delivery to Northern Ireland and Channel Islands

  • Standard Delivery (3 to 5 working days) - £25 
  • Furniture - We are unable to deliver furniture outside UK mainland, however, you’re welcome to take advantage of our click and collect service which is available from our shop in Solihull, West Midlands.

Website gift vouchers

Gift vouchers are delivered electronically by email.

Accepting your delivery

Please ensure you thoroughly check your items for any damage at the point of delivery.

Once goods are accepted from the courier, signed or not signed for, no responsibility can be taken by Liv's for any loss or damage whatsoever. In the unusual event that your item arrives damaged, please do not accept the delivery and call us for a replacement. Please, read our returns policy.

All goods must be signed for by an adult aged 18 or over upon delivery.

 

Important checks before ordering furniture

Please ensure you measure correctly before placing your furniture order, and that our delivery van can get to your door. Points to look out for include twisty passages, low doorways and dog leg stairs. Consider staircases, ceiling heights, doorways and any tight spaces used as access points.

For your convenience, we provide clear sizes of all our furniture on our website. Most of our furniture is handmade; hence measurements may vary by 1-2 cm. If you are unsure whether an item will fit into your room please feel free to call us on 0121 709 4636 or email us.

The driver will assess whether or not he/she can physically manoeuvre the items into place and will only do so if items pass freely through the spaces provided. Please, be aware that if we can't deliver to your requested room we will either leave the furniture at a place convenient to you at the property or, if we have to return it, we may have to charge a re-stocking fee of 20% of the item value.

 

Furniture delivery disclaimer

Please read 'Important checks before ordering furniture' to ensure you understand your responsibilities before ordering any furniture items.

As a respected and honest company, Liv's remain in line with health & safety requirements - and due to the prevailing culture of litigation we have to point out that we will not be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Please note that items delivered via a staircase and/or upstairs are carried out at the property owners risk. We hope you understand why we have to state this.

Finally, your order is important to us, we want you to join the group of customers who return to us again and again and recommend us to their family and friends. Please contact us if you have any questions, or if you want an update on your order.

By the way, for the sake of our planet, we re-use and recycle all packaging materials with gusto. Therefore, if your packaging appears to have been used before, it probably has.

 

Click and collect

View our click and collect page for more information.